Terms of use

 

Project Seamless provides this mobile application (the "App") as part of the Project Seamless services. Use of the App and related services are subject to these terms and conditions (the "Terms").

BY USING THE APP, YOU SIGNIFY YOUR AGREEMENT WITH THE FOLLOWING TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, DO NOT USE THE APP.

The information provided through the App is not a substitute for the advice of your personal physician or other qualified health care professional. Always seek the advice of your physician or other qualified health care professional with any questions you may have regarding medical symptoms or a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read in the App. If you think you have a medical or psychiatric emergency, call 911 or go to the nearest hospital.

Revisions, updates and changes

We reserve the right to change our terms of use at any time without advance notice. We will notify you of any material changes to the terms of use and as required by law and give you an opportunity to review the revised terms of use before deciding if you would like to continue to use the App.

Benefit information

No content on the App is intended to replace or amend your health insurance coverage or health insurance coverage language. You should always consult with your health insurance company for details about your health insurance benefits.

No medical advice

The App does not provide medical advice, and the information available does not create a physician- patient relationship or constitute the practice of medicine. The information available on the App and from any websites that are not owned or controlled by Project Seamless (“Third Party Websites”), features or services managed by Project Seamless’s partners (“Third Party Partners”), or any other third parties should not be used as a substitute or supplement for professional medical advice. If you have medical or health-related questions, contact your physician.

Online privacy and security

At Project Seamless, protecting your personal information is important to us. Whether you are a current customer or visiting this App, we are committed to protecting the information you provide through this App. However, we recognize, and want you to recognize, that while electronic communications have many benefits, they are not as secure as other means of communication. Read the following information carefully to better understand how using this App affects your privacy. In addition, please also see the Project Seamless Privacy Policy for more information.

Security practices

Project Seamless attempts to protect online information according to applicable laws and established company security standards and practices. We have security measures in place to protect against the loss and misuse or alteration of information under our control, and we continually evaluate new technologies for safeguarding your information. However, we cannot guarantee the confidentiality or security of electronic transmissions via the Internet because they may potentially use unsecure computers and links, and data may be lost or intercepted by unauthorized parties during such transmission.

Cookies, Pixels & Similar Technologies

Technologies like cookies, pixels and other identifiers (collectively, "Cookies and Similar Technologies") are used to deliver, secure and understand products and services offered by Project Seamless. Cookies are small files that are placed on your browser or device by the website you are viewing or app you are using. Pixel tags (also called clear GIFs, web beacons or pixels) are small blocks of code on a website or app that allow them to do things like read and place cookies and transmit information to us.

We use Cookies and Similar Technologies for a variety of reasons, such as allowing us to show you content and material that's most relevant to you, improving our products and services, and helping to keep our products and services secure. While specific names of the Cookies and Similar Technologies that we use may change from time to time as we improve and update our products and services, they generally fall into the following categories of use: authentication, security, insights and measurements, localization, and App features and performance.

When you allow us to collect location data through your phone, we may use that information to provide and improve App features, such as finding you a nearby provider. You may turn off location data through your phone settings.

We sometimes use third party service providers (“Infrastructure Vendors”) or partner with Third Party Partners to help us provide or inform you of certain products and services. Project Seamless may contract with these other companies that use Cookies and Similar Technology to collect information regarding your interaction with Project Seamless and your use of both the App and Third-Party websites and Partners. We may transfer information to Infrastructure Vendors who support our business, such as providing technical infrastructure services, analyzing how our products and services are used, measuring the effectiveness of ads and services, providing customer service and facilitating payments. We may also transfer information to Third Party Partners who offer you additional services or features through our App.

Most browsers will allow you to disable cookies, can be set to notify you when you receive a cookie and thus give you an option to not accept it, or will allow you to choose an option not to have the browser track you. If you choose to disable cookies, certain functionality of a website or the App may be impaired or not work at all.

Device data

You agree that we, our Infrastructure Vendors, or our Third Party Partners may collect the following information periodically and without further notice to you as a result of your use of the App: technical data and related information, including but not limited to technical information about your device, system and application software and peripherals.

Your account and passwords

You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your password or account. It is your sole responsibility to (1) control the disclosure and use of your user name and password; (2) authorize, monitor, and control access to and use of your account and password; and (3) promptly inform Project Seamless of any need to deactivate a password. You agree not to provide your user name in a manner that allows for any use of data mining, robots, or similar data gathering and extraction tools or any downloading or copying of account information for the benefit of another party.

As part of your participation in using this App, you may be asked to provide certain personal information, including your name, email address, date of birth, phone number, and insurance information. We may ask you for your employer’s name and your address. We may also offer features that allow you to add accounts, such as your Health Savings Account, to the App. Should you want to access data regarding a dependent, you must have legal authority to receive this information. You agree that the information you provide is true, complete, current, and accurate and that you will maintain and update this personal information as necessary. If you choose not to provide certain information, you may have more limited experience using the App.

Fingerprint identification/facial recognition on the App

We may offer the option to sign in to the App using fingerprint identification or facial recognition. You can enable or disable this feature by updating the fingerprint identification or facial recognition setting in your App settings. Project Seamless does not have access to your fingerprint or facial recognition information. If you choose to save your user name and password, which is required to enable fingerprint identification or facial recognition, they will be stored per your device and operating system’s management of this data and not on Project Seamless’s system.

You acknowledge that by enabling fingerprint identification or facial recognition, anyone who has a fingerprint or facial identification stored on your device will be able to access your account on the App. We caution you against storing the fingerprints or facial identification of others on your device. If you choose to do so and enable this sign in feature in the App, the individuals who have fingerprints or facial identification stored on your device should be authorized to access the personal and account information available through the App.

Project Seamless reserves the right to suspend or disable this feature at any time. For information on how your fingerprint, facial identification, and data are used and stored, refer to your device and operating system documentation.

Emails, Texts, Push notifications and Other Communications

As part of your use of the App, you may receive notifications, alerts, emails, and other electronic communications from Project Seamless or sent on Project Seamless’s behalf by a Third Party Partner or Infrastructure Vendor. We may need to provide you with certain communications, such as service announcements or administrative messages. You agree to the receipt of these communications. Any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that the communication be in writing.

From time to time, Project Seamless, or a Third Party Partner or an Infrastructure Vendor on Project Seamless’s behalf, may send you communications to inform you about products, services, or new features that you may be interested in. You may opt out of receiving such communications through either going to your account settings and adjusting your communication preferences or by following directions to opt out or unsubscribe contained in the communication.

Project Seamless, or a Third Party Partner or an Infrastructure Vendor on Project Seamless’s behalf, may send you requests for feedback. You may opt out of receiving such communications by following the directions to opt out or by using the unsubscribe option contained in the communication. Project Seamless, or a Third Party Partner or Infrastructure Vendor on Project Seamless’s behalf, may also solicit feedback through links available to you in the App that will take you to a survey, should you choose to participate. Such participation is voluntary, and the feedback you provide is not linked to your user name or account. The survey may ask you if you wish to provide your name and contact information, but you do not have to provide this information.

When you are signed in to the App, you may additionally receive a message asking if you would like to allow in-App push notifications. Push notifications are a way for an application to deliver information, including alerts, sounds, and icon badges, to your mobile device. Push notifications can be delivered whether or not you are currently signed in and/or using the application and whether or not your device is in locked and/or in sleep mode. If you do not wish for others to view your notifications, you should adjust the privacy settings on your device. If you do not wish to receive push notifications from us, click "Don't Allow" or a similar button, when prompted. If you allow push notifications from us but later decide you no longer want to receive them, you can adjust your settings options, or turn them off through your device notifications settings.

User Submissions, App Use and Content

Some parts of the App may allow you to post notes to your profile, or to communicate with Project Seamless or Third Party Partners, including the submission of images, materials, or information ("Personal User Content"). In providing Personal User Content, you acknowledge that Project Seamless, and Third-Party Partners or Infrastructure Vendors on behalf of Project Seamless, may use the information to provide you services, show you content and material that's most relevant to you, improve our products and services, and help keep our products and services secure. Project Seamless may offer features that allow you to provide access to information in your account to others, including caregivers and members of your family. Personal User Content, including photographs you upload to your account, may also be visible to those to whom you provide access to account information. If you have a unique user name and/or password to access secure areas, you are responsible for protecting the user name and/or password and for any unauthorized use by others, with or without your permission.

Some parts of the App may allow you or other users to publicly post content ("Visitor Content”). You grant Project Seamless the unrestricted right to use or distribute, free of charge, any Visitor Content posted on the App by you. You acknowledge that you are not entitled to any form of compensation if you choose to submit ideas, feedback, or suggestions to Project Seamless, and you grant Project Seamless an unrestricted right to the ideas, feedback, or suggestions.

Project Seamless does not represent or guarantee the truthfulness, accuracy, or reliability of any Personal User Content or Visitor Content or endorse any opinions expressed by users. Any reliance on Personal User Content or Visitor Content is at your own risk.

Project Seamless may review, remove or edit any Personal User Content or Visitor Content at its discretion. Project Seamless is not required or obligated to monitor any Personal User Content or Visitor Content but we have the right to do so for the purposes of our operational services, ensuring compliance with these Terms, and complying with applicable law or other legal requirements. We may consult with and disclose unlawful conduct to law enforcement authorities and, pursuant to valid legal process, we may cooperate with law enforcement authorities to prosecute users who violate the law. Project Seamless has no responsibility and assumes no liability for Personal User Content or Visitor Content.

Disclaimers

ALTHOUGH WE ATTEMPT TO MAINTAIN THE ACCURACY AND INTEGRITY OF THE CONTENT ON THE APP, PROJECT SEAMLESS MAKES NO GUARANTY AS TO ITS CORRECTNESS, COMPLETENESS, OR ACCURACY. THE APP, ALONG WITH ALL INFORMATION, CONTENT, MATERIALS AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU ARE PROVIDED BY PROJECT SEAMLESS ON AN "AS IS" AND "AS AVAILABLE" BASIS. PROJECT SEAMLESS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE APP, AVAILABILITY OR SECURITY OF THE APP, OR THE INFORMATION, CONTENT, MATERIALS, OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE APP. YOU EXPRESSLY AGREE THAT YOUR USE OF THE APP, AND THE SUBMISSION OF ANY INFORMATION BY YOU, IS AT YOUR SOLE RISK. PROJECT SEAMLESS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of liability for Project Seamless and its suppliers and licensors

PROJECT SEAMLESS AND ITS SUPPLIERS AND LICENSORS (INCLUDING, FOR THE PURPOSES OF THIS ENTIRE SECTION, ALL THIRD PARTY PARTNERS, INFRASTRUCTURE VENDORS, AND ANY OTHER PROVIDER OF SERVICES AND CONTENT FOR THIS APP) SHALL NOT BE LIABLE TO YOU, UNDER ANY CIRCUMSTANCES OR UNDER ANY THEORY OF LIABILITY OR INDEMNITY, FOR ANY DAMAGES OR PENALTIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL INDIRECT, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) IN CONNECTION WITH THE USE OR INABILITY TO USE THE APP, EVEN IF ANY OF THEM HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Use of content

The contents of the App are protected by copyright. The collective work of the App may also include work that is the property of others, which work is also protected by copyright or other intellectual property laws. Unauthorized use may violate copyright, trademark, and other laws. Project Seamless authorizes you to view and download material on the App solely for your own personal, non-commercial use. You must keep all copyright and other proprietary notices on any copies you make. You may not sell or modify the material or otherwise use it for any public or commercial purpose.

DMCA

Project Seamless respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, you may send us a notice requesting that the material be removed. When submitting a notice, provide us with the following information: (i) a physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) description of the copyrighted work that you claim has been infringed upon; (iii) a description of where the material that you claim is infringing is located on the App; (iv) your address, telephone number, and email address; (v) a statement by you, made under penalty of perjury, that the above information in your notice is accurate, that you are the copyright owner or authorized to act on the copyright owner's behalf, and that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent or the law. Project Seamless's Copyright Agent for notice of claims of copyright infringement can be reached as follows: Copyright Agent, Attn: Legal Department, PO Box 1271, Portland, OR 97207.

Trademarks

Project Seamless's name and any other names of Project Seamless or its websites, publications, products, content, or services referenced on the App are the exclusive trademarks or service marks of Project Seamless, including without limitation the "look and feel" of the App and the color combinations, layout, and other graphical elements. You may not use Project Seamless's trademarks in any manner without the express, written permission of Project Seamless. Other product and company names that appear may be subject to trademark or other rights of other parties.

Third parties

The App may provide links to Third Party Websites. Project Seamless has no control over websites or other resources accessed through such links. Project Seamless provides links to Third Party Websites to connect you to additional sources of information or services that may be of interest to you. Such links are provided for your convenience only, and do not constitute an endorsement of the Third Party Websites or content by Project Seamless. Once you leave the App and visit the Third Party Website, you are subject to any terms of use, privacy policy, or other disclosures of the Third Party Website.

Project Seamless may also provide access to services managed by Third Party Partners with whom we have made arrangements to offer you services through the App. These Third Party Partners may be co-branded, meaning that they display the Project Seamless logo and the logo of the Third Party Partner, or white-labeled, meaning that they display just the Project Seamless name and/or logo, but they are owned and controlled by the Third Party Partner. In each such instance, where practicable, we will let you know when you are leaving the App and accessing a Third Party Partner. Some of the services made available through the App may be subject to additional Third Party Partner terms, privacy policies, and disclosures, and those terms, privacy policies, and disclosures are incorporated into these Terms by reference. The Third Party Partners may collect data you submit to provide you with access to their service; to understand how you use their services; to troubleshoot and protect against errors; to perform data analysis and testing; and to improve their products, among other possible uses.

Project Seamless makes no guarantees and disclaims any implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness of the Third Party Websites or Partners, the information contained in them or the products, or services they provide. Project Seamless shall not be liable, directly or indirectly, for any damage or loss incurred by you in connection with Third Party Websites accessed through links or the services of Third Party Partners. Project Seamless is not responsible for the content, security, or the privacy practices of Third Party Websites or Third Party Partners. Review the privacy statement and any terms of use of each Third Party Website you visit or Third Party Partners you access.

Linking to and framing of this App

You may not frame any Project Seamless content, or use any trademark, logo, or other proprietary information on this App, without Project Seamless's express written consent. You may not use Project Seamless's name or trademarks in any metatags or other hidden text without the express written consent of Project Seamless. You may link to this App for noncommercial purposes only. Project Seamless reserves the right to demand you remove any such link at any time, for any or no reason, and at Project Seamless's sole discretion.

Restrictions on Minors Under 18 Using the App / Compliance with COPPA

The App is not to be used by any individual under the age of 18 and is not directed at anyone under the age of 18. Project Seamless does not knowingly permit registration or submission of personally identifiable information by anyone younger than 18 years of age. Project Seamless complies with the Children's Online Privacy Protection Act.

Geographic restrictions

Project Seamless is based in the state of Oregon in the United States. This App is provided for use only by persons located in the United States. Project Seamless makes no claims that this App is accessible or appropriate outside of the United States. Access to the App may not be legal by certain persons or in certain countries. If you access the App from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

Termination

Project Seamless may terminate your right to access or use the App at any time without notice. Project Seamless reserves the right to block, delete, or stop the uploading of materials and communications that it in its sole discretion finds unacceptable for any reason.

Governing law and disputes

These Terms, and any dispute that may arise between you and Project Seamless, will be governed by the laws of the State of Oregon without regard to conflict of laws or principles. The Terms, as may be amended from time to time, set forth the entire understanding between you and Project Seamless as to the subject matter of the Terms, unless otherwise specifically provided under a written agreement. Jurisdiction and venue will be in the courts of Multnomah County, Oregon, or, where jurisdiction is federal, in the District of Oregon’s Portland courts for any disputes arising out of or relating to these Terms.

Miscellaneous

If any provision of the Terms is found to be invalid or unenforceable, the remainder of the Terms shall remain in full force and effect, and all Terms shall be enforced to the fullest extent permitted by law. No waiver or failure to assert any provision of the Terms shall be valid unless in writing and signed by an officer of Project Seamless. Project Seamless may assign its rights and duties under the Terms to any party, at any time, without notice. Project Seamless reserves all rights not expressly granted in these Terms.

Updates to the statement

Evolving technology will continue to provide Project Seamless with new and better ways to safeguard your information. We may update this statement in the future to reflect these technological advances, and we encourage you to return to this page from time to time for any updates.

Terms of use and member privacy

Project Seamless manages and protects your personal information in accordance with applicable laws and established company security standards and practices. You may find Project Seamless's Privacy Policy at http://projectseamless.com/privacy-policy.

Contacting us

Please contact us by email at projectseamless@cambiahealth.com.